Wondering about a policy or have a question? This is the page to check out! Here are all of NattyCat's policies - these help the shop run smoothly and make it possible for me to make your day a lil' bit cuter! If you have any questions, please don't hesitate to email me! When you place an order in this shop, these are the policies that you're agreeing to follow.
When you shop with NattyCat, we ask that you please be sure about your purchase before buying! We provide measurements and specific details to make sure you have the best idea of what you're buying before you receive it in the mail!
We very rarely cancel orders that have been placed in our shop. I ask that you do not place orders that you are not sure you'd like to make - as a small business, placing and then canceling an order can hurt our operations in many different ways. If you do want to cancel an order, you need to email the customer service email with the order number and reason for cancelation within 24 hours of the order placed. If you fail to email within that timeframe with the needed information OR if your order has already been processed and shipped, we will be unable to cancel your order.
In the case that any order arrives damaged, missing items or with defects, you must contact us within 14 days of the delivery date! Please use the contact form to contact NattyCat! We are thankful for the opportunity to make sure any issues get corrected - we want your products to be as cute and perfect irl as they are in our shop!
♡ Pre-orders ♡
Pre-orders are a special opportunity - you help fund the production of an item, and in return you receive a steep discount - pre-order discounts are typically the cheapest an item will be available for in the shop!
Because of this, we do not accept returns or exchanges on any pre-order items.
Pre-orders can take up to 10 weeks to arrive (though in many cases arrive much quicker!) and you are always welcome to use the contact form to reach out with any questions about a pre-order status!
If a pre-order item arrives with any issues (noticeable defects, missing items, etc.) please contact us ASAP using the contact form - we want your order to be as perfect as you are, so we're always willing to help with any issues!
Orders that contain a pre-order item will ship once all items within the order are on and and ready for shipment - for example: if you pre-order an in stock, ready to ship item along with a pre-orer item, the entire order will ship once your pre-order item has arrived and is ready for shipment!
♡ Bags, Clothing & Accessories ♡
You may make an exchange on any purchase within 14 days of receiving the item (this will be determined by the delivery date on the item tracking!). You will be responsible to cover the cost of return shipping, and you must contact NattyCat before shipping your order back!
You can exchange for the same item, or a like item - if the item you're exchanging for has a higher price than the item you are exchanging, you are responsible to cover increased costs as well. Likewise, if the item you're exchanging for is of lesser value you will be refunded that amount.
At this time, we do not accept returns. Please remember - NattyCat is a very small business! Each sale is crucial, so we try to keep to exchanges and do our best to make sure you love the product you buy. This is why we kindly ask that you please be sure about making your purchase before you buy! Our no-return policy is one way we can ensure that our prices stay low & accessible to everyone! We have accurate measurements and descriptions on every item in the shop (and are always available via the customer service email to answer questions!) to ensure that you are confident about your purchase before you place an order.
♡ Enamel Pins ♡
All enamel pins are sold as "Standard Grade" - this means it's possible to have very small defects in them! If you're a collector who would like a collector's grade pin free of any defects, please just use our Contact Form and reach out with your order number requesting a collector's grade pin! We are happy to provide completely perfect pins upon request!
Check out our Pin Grading Scale below for more info.
We do not accept exchanges on enamel pins, please be aware of this when making your purchase!
Enamel Pin "Grading" Scale for Quality:
Standard Grade: Small imperfections may be present, but aren't always present. These may include (but are not limited to) minor air bubbles, minor imperfections in glitter, minor smudging. These imperfections are minor and not overly obvious. Sold at standard price!
B-Grade: Includes imperfections that may be obvious! These include all the defects that may be present in standard grade pins, however these are typically not minor and may be more obvious upon viewing the item. Sold at a reduced price (typical discount is $1 - $3 off standard price) B-Grade items will always be marked as such in the listing.
♡ Shipping ♡
I kindly ask all of my customers to please allow us 7 business days to package and ship your order! I work hard to get all orders out ASAP - if there's something you'd like for a special occasion or need to arrive by a certain date, just shoot me an email!
You'll receive a shipment email when the order is printed & the shipping label is created - however, we kindly ask for up to 3 business days to package and prepare the order for shipping! Your order does not ship the day you receive the shipment email, and will be dropped off ASAP after it's been properly prepared and packaged.
All orders are shipped through USPS first class!
Shipping time estimates:
3-7 business days (Mon - Fri)
International (outside U.S)
10- 30 business days (Mon - Fri) after the package has left the country
Due to recent USPS changes, packages now arrive at a partner facility before they are shipped overseas. This will appear on your tracking page as: Arrived at Shipping Partner Facility. This means the package has not left the country yet.
I ask that you please only contact me about a lost package after the package has taken the maximum amount of time to arrive - that is 7 business days for domestic U.S. orders, and 30 business days for international orders!
If your package is returned to us for any reason, you must contact NattyCat to have it sent out again. We understand that accidents can happen, and will resend it to you one time free of charge as a courtesy! Some reasons that packages may get returned to the sender are: an incorrect or invalid address put in at checkout, unpaid customs fees, etc.
If there is a postal strike, public health issue, or any other extenuating circumstances that may cause postal delays outside of our jurisdiction shipping times may increase! If you are concerned about the amount of time an order is taking to arrive after it's been marked shipped and on it's way, please check with your local post to make sure all shipping services are still operating under normal wait times.