Refund policy

When you shop with NattyCat, we ask that you please be sure about your purchase before buying! We provide measurements and specific details to ensure you have the best idea of what you're buying before you receive it in the mail!

We very rarely cancel orders that have been placed in our shop. I ask that you do not place orders that you are not sure you'd like to make - as a small business, placing and then canceling an order can hurt our operations in many different ways. If you do want to cancel an order, you need to email the customer service email with the order number and reason for cancelation within 24 hours of the order placed. If you fail to email within that timeframe with the needed information OR if your order has already been processed and shipped, we will be unable to cancel your order.

In the case that any order arrives damaged, missing items or with defects, you must contact us within 14 days of the delivery date! Please use the contact form to contact NattyCat! We are thankful for the opportunity to make sure any issues get corrected - we want your products to be as cute and perfect irl as they are in our shop!