Shipping policy

I kindly ask all of my customers to please allow us 7 business days to package and ship your order! I work hard to get all orders out ASAP - if there's something you'd like for a special occasion or need to arrive by a certain date, just shoot me an email! 

You'll receive a shipment email when the order is printed & the shipping label is created - however, we kindly ask for up to 3 business days to package and prepare the order for shipping! Your order does not ship the day you receive the shipment email, and will be dropped off ASAP after it's been properly prepared and packaged. 

All orders are shipped through USPS first class!

SHIPPING TIME ESTIMATES:

Domestic(U.S): 

3-7 business days (Mon - Fri)

International (outside U.S)

10- 30 business days (Mon - Fri) after the package has left the country

Due to recent USPS changes, packages now arrive at a partner facility before they are shipped overseas.  This will appear on your tracking page as: Arrived at Shipping Partner Facility. This means the package has not left the country yet. 

I ask that you please only contact me about a lost package after the package has taken the maximum amount of time to arrive - that is 7 business days for domestic U.S. orders, and 30 business days for international orders! 

If your package is returned to us for any reason, you must contact NattyCat to have it sent out again. We understand that accidents can happen, and will resend it to you one time free of charge as a courtesy! Some reasons that packages may get returned to the sender are: an incorrect or invalid address put in at checkout, unpaid customs fees, etc.